Frequently Asked Questions
Some of the things we get asked
Do you use cages?
We have a variety of options to keep your pet safe which include open top pens, crates and dog tie points throughout the salon.
Do we leave our dog with you?
Yes. We find that pets behave much better with their owner out of view, we have a designated bath ad drying room so your pet has a relaxed styling session with their groomer.
How can I pay?
We accept cash or card, apple pay or android pay. Online booking holds card details for that appointment only, we can charge from the card registered should you forget your wallet.
Are there other dogs in the salon?
We do like to keep drop off and collection times separate, however there will often be other dogs in the salon at one time.
Do you accept aggresive dogs?
We do not accept dogs which have been banned from other groomers due to aggression. This is to keep our staff safe. We would suggest a professional behaviourist or vet visit.
How do I book?
You can book online, over the phone or in the salon. Deposits will be required for over the phone or in salon booking.
Are there any additional costs?
Every pet has individual needs, until we have worked with your pet we cannot give a fixed fee. You can view our terms and conditions for more information.
Do I have to pay a deposit?
Yes. Booking over the phone or in the salon requires a deposit of £20. Online bookings require a card with funds to be registered, in the even of a no show or late cancellation, 50% of the appointment price is payable. 72 hours notice is required to change or cancel an appointment
