Additional Fee's
No hidden costs | Wags Pet Spa
T's & C's Overview
Be in the know
We have set our terms and conditions to protect our staff, pet and you as a client.
You can view full terms and conditions here.
Additional fee's are there to ensure the smooth running of the salon and to ensure it is financially viable.
Pet matting fee's: Additional charges will be applied case by case and can range anywhere from £5, up to but limited to £50 per matted pet. Pricing is at the discression of your groomer.
Flea/tick/lice/ringworm fee's: We do not accept pets on the premises with fleas, ticks, lice or ringworm. If it is found that a pet has entered the salon with any of the above, there is a minimum charge of £28 per pet. Covering the cost of salon decontamination, extra cleaning and washing costs.
Late collection fee: We do not offer daycare - Upon drop off, you will receive a collection time to collect your pet (an estimated grooming time is shown when booking). Late collections are charged at £8 per every 20 minutes the pet remains with us after that collection time. We run an efficient booking system which gives every pet their own allocated time slot.
Late payment charge: Should you be unable to pay on the day of groom (before closing), there will be a processing & admin fee of £15
Hard to handle fee: We don't accept aggressive dogs due to the risks it involves to both groomer and pet. Some dogs while visiting may require a cone, muzzle or second person. Fee's start at £5 and an additional groomer starts at £15 for 30 minutes)
Additional cleaning fee's: We understand that sometimes pets do have accidents and we allow for this, however should a dog toilet excessively there will be an additional fee starting at £7.
Spa treatments: Additional spa treatments are totally up to you,we will recommend those which will truly benefit your pet during their visit, why not give them an extra pamper.
