Additional Fee's

T's & C's Overview

Be in the know

Like many other pet salon's we have terms and conditions to protect staff, pet and you as a customer.

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You can view full terms and conditions for more information, however below covers a few basic's you should know.

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Our additional fee's are there to ensure the smooth running of our pet business.

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Pet matting fee's: depending on the severity of the matting and each individual pet will influence the matting fee, this generally ranges between £5 and £45 per pet but this to the discretion of the groomer.

Flea/tick/lice fee's: We do not accept pets into the salon knowing that they have any of these, however should we find any unwanted friends, there will be a minimum charge of £25, which covers the cost of salon decontamination and flea bombs.

Late collection fee: Grooming does not cover daycare fee's, therefore we do charge £8 per each 20 minutes the pet remains with us after agreed collection time. We run on a well planned booking system which allows every pet time needed for their groom.

Late payment charge: Should you be unable to pay on the day of groom (before closing), there will be a processing & admin fee of £15

Hard to handle fee: Although we don't accept aggressive dogs due to the risks it involves to groomer and pet, there are some dogs which need additional support, this may be use of a cone, muzzle, a second person to hold the pet. Fee's start at +£5 per pet.

Additional cleaning fee's: We understand that sometimes pets do have accidents and we allow for this, however should a dog toilet excessively there will be a +£5 charge.

Spa treatments: Additional spa treatments are totally up to you,we will recommend those which will truly benefit your pet during their visit, why not give them an extra pamper.