Additional Fee's

T's & C's Overview

Be in the know

We have set our terms and conditions to protect our staff, pet and you as a client.

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You can view full terms and conditions here.

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Additional fee's are there to ensure the smooth running  of the salon and to ensure it is financially viable​.

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Pet matting fee's: Additional charges will be applied case by case and can range anywhere from £5, up to but limited to £50 per matted pet. Pricing is at the discression of your groomer.

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Flea/tick/lice/ringworm fee's: We do not accept pets on the premises with fleas, ticks, lice or ringworm. If it is found that a pet has entered the salon with any of the above, there is a minimum charge of £28 per pet. Covering the cost of salon decontamination, extra cleaning and washing costs.

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Late collection fee: We do not offer daycare - Upon drop off, you will receive a collection time to collect your pet (an estimated grooming time is shown when booking). Late collections are charged at £8 per every 20 minutes the pet remains with us after that collection time. We run an efficient booking system which gives every pet their own allocated time slot.

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Late payment charge: Should you be unable to pay on the day of groom (before closing), there will be a processing & admin fee of £15

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Hard to handle fee: We don't accept aggressive dogs due to the risks it involves to both groomer and pet. Some dogs while visiting may require a cone, muzzle or second person. Fee's start at £5 and an additional groomer starts at £15 for 30 minutes)

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Additional cleaning fee's: We understand that sometimes pets do have accidents and we allow for this, however should a dog toilet excessively there will be an additional fee starting at £7.

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Spa treatments: Additional spa treatments are totally up to you,we will recommend those which will truly benefit your pet during their visit, why not give them an extra pamper.